Find answers to common questions or reach out if you need support
Chandramari Global service is the process of organizing, tracking, and optimizing employees, their attendance, schedules, and productivity within an organization using a centralized software platform. Our system is fully permission-based, meaning every user only sees the features and data they are authorized to access by their organization’s admin.
Location is used only for attendance verification to ensure employees are at the correct worksite when marking attendance.
Face verification prevents proxy or fraudulent check-ins. The biometric data is securely encrypted and used only for identity confirmation.
No, Google is not used for login. You can only log in using OTP verification. Google account access is optional and only used after login to sync calendar events if your organization enables it.
If you do not receive the OTP, wait a few seconds and try again. Make sure your email is correct and your network connection is stable. If the issue continues, contact your admin or support team for assistance.
Certain features like payroll, team tracking, or scheduling may only be available to admins or managers based on user permissions.
If your organization has enabled leave tracking, you can request time off from the Leave or Attendance section inside the dashboard.
Attendance may fail if location or face recognition permissions are not granted. Please enable them in your device settings and try again.
Only your organization’s admin can change certain fields like name, employee ID, or role. Contact HR for updates.
You can view past attendance records from the Attendance tab inside the dashboard, depending on your access level.
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